1. Who We Are

Coffee Connection UK
 

Website:
www.coffeeconnection.uk
 

Email:
Admin@coffeeconnection.uk

 

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.
 

2. Information We Collect

Depending on how you interact with us, we may collect the following information.
 

Identity Information

• Name

• Company name

• Job title
   

Contact Information

• Email address

• Telephone number

• Billing address

• Delivery address
   

Business Information

• VAT number

• Company registration number

• Purchase history

• Trade account information

• Credit account details
   

Financial Information

We do not store your payment card details.

Payments are processed securely by our authorised payment providers.

We may retain limited transaction references for accounting and reconciliation purposes.
 

Website Usage Information

We may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referral website

• Cookie identifiers
   

3. How We Collect Your Information

We collect information when you:

• Complete contact forms

• Apply for a trade account

• Request a quotation

• Submit a Purchase Order

• Place an order

• Contact us by email or telephone

• Subscribe to newsletters

• Download documents

• Interact with our website
   

We may also receive information from:

• Payment providers

• Courier companies

• Credit reference agencies (where credit facilities are requested)
   

4. How We Use Your Information

We use your information to:

• Prepare quotations

• Process Purchase Orders

• Supply products

• Arrange deliveries

• Manage customer accounts

• Provide customer support

• Issue invoices

• Collect payments

• Manage credit facilities

• Respond to enquiries

• Improve our website

• Meet legal and regulatory obligations
   

Where you have given your consent or where permitted by law, we may also contact you regarding:

• New products

• Coffee arrivals

• Industry news

• Promotions

• Company updates

• Marketing communications
   

You may unsubscribe from marketing communications at any time.
 

5. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Performance of a contract

• Legitimate business interests

• Compliance with legal obligations

• Your consent (where required)
   

6. Trade Accounts and Credit Facilities

If you apply for credit terms, we may process additional information including:

• Trading history

• Company information

• Payment performance

• Credit references

• Credit checks where appropriate
   

This information is used solely to assess, manage and review your account and credit facilities.
 

7. Payment Information

Payments are securely processed by trusted third-party payment providers.

Coffee Connection UK does not store customers' payment card details.

Where payment is made by Direct Debit, your bank details are securely managed by our authorised Direct Debit provider.
 

8. Marketing Communications

If you have requested information or purchased products from us, we may occasionally contact you regarding:

• Product updates

• Coffee availability

• Special offers

• Trade promotions

• Events

• Service updates
   

You can opt out of marketing communications at any time by using the unsubscribe link within our emails or by contacting us directly.
 

9. Cookies

Our website uses cookies to improve user experience and website functionality.
 

Cookies may be used for:

• Essential website functionality

• Shopping cart operation

• User preferences

• Analytics

• Security

• Marketing
   

You can manage or disable cookies through your web browser. Please note that some website features may not function correctly if cookies are disabled.
 

10. Analytics

We may use website analytics services, including Google Analytics or similar platforms, to help us understand how visitors use our website.
 

These services may collect anonymous information such as:

• Pages visited

• Session duration

• Device type

• Browser type

• Approximate geographic location
   

This information is used solely to improve our website and customer experience.
 

11. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Courier and delivery companies

• Payment processors

• Website hosting providers

• Email marketing platforms

• Accountancy software providers

• Credit reference agencies

• IT support providers
   

We only share the information necessary for these providers to perform their services and require them to protect your data appropriately.

We do not sell your personal information to third parties.
 

12. International Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR.
 

13. Data Security

We use appropriate technical and organisational measures to protect your personal information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure
   

Whilst we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.
 

14. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
 

Typical retention periods include:

• Customer enquiries – up to 24 months

• Customer account records – 6 years after account closure

• Invoices and accounting records – 6 years

• Marketing consent records – until consent is withdrawn

• Website analytics – typically up to 26 months
   

15. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where applicable

• Request restriction of processing

• Object to certain processing activities

• Withdraw consent where processing relies on consent

• Request portability of your data

• Lodge a complaint with the Information Commissioner's Office (ICO)
   

To exercise any of these rights, please contact us using the details above.
 

16. Children's Privacy

Our website is intended for businesses and adults.

We do not knowingly collect personal information from anyone under the age of 18.
 

17. Third-Party Websites

Our website may contain links to third-party websites.

Coffee Connection UK is not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing any personal information.
 

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.
 

Any updates will be published on this page together with the revised "Last Updated" date.